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DO ALL PHONES WORK ON YOUR NETWORK?

Do all phones work on your network?

Non-SmartSIM USA phone & software disclaimer

SmartSIM USA cannot and does not guarantee the functionality or performance of any handsets or devices that were not sold by SmartSIM USA or an authorized dealer of SmartSIM USA  (“Non-SmartSIM USA  Devices”) for use on the SmartSIM USA  network. Nor do we guarantee the functionality of any handsets or devices that do not have a software version that was sold or updated by SmartSIM USA (for example, rooted devices).

As a courtesy, we provide the SmartSIM USA Internet and picture messaging (MMS) settings for some Non-SmartSIM USA Devices. However, device troubleshooting that is not related to the SmartSIM USA network (SmartSIM USA Internet and picture messaging settings) is not provided for such Non-SmartSIM USA Devices. SmartSIM USA does not provide troubleshooting on Non-SmartSIM USA Devices for any issues not related to the SmartSIM USA network.

SmartSIM USA cannot guarantee the effectiveness of these settings, nor their placement in the device and therefore does not assume any liability for the lack of effectiveness of these settings for non-SmartSIM USA devices.

We strongly recommend that our customers contact the manufacturers of their Non-SmartSIM USA Devices with any questions or problems regarding the functionality, operation, or performance of their Non-SmartSIM USA Devices.

Important: Non-SmartSIM USA phones will work on SmartSIM USA ‘s 3G / 4G if they support Band II (1900) and/or Band IV (1700/2100)

SmartSIM USA  data & APN settings

When you get a new phone, services like the internet and picture messaging just… work. What makes this happen? Magic? Access points? Wonkavision? Well, we’re not going to let the secret out, but when you buy a phone from SmartSIM USA , we make sure you’re ready to go right out of the box. If you bring your own unlocked device to SmartSIM USA , there are a few extra settings that you’ll need to enter to get going. Thankfully we’ve got your back, and the settings, right here.

Access point name (APN) settings

This document will walk you through setting up internet and pictures messaging (MMS) on a non-SmartSIM USA phone, but there are a few things to keep in mind before you get started:

  • We can’t guarantee these settings will make an unsupported device fully functional on the SmartSIM USA network
  • Customer Care isn’t able to help with unsupported device configuration, but you can always ask questions
  • You can read the Non-SmartSIM USA  phone & software disclaimer for more info

Preferred settings

Internet and Picture Messaging:

  • Access Point Name (APN): fast.SmartSIM USA .com
  • MMSC Server: http://mms.msg.eng.SmartSIM USA .com/mms/wapenc


Short Message Service  (SMS)

  • SMS Email:[email protected]
  • SMS center+12063130004
  • Email center: 500
  • Voicemail : +18056377243 (1-805-MESSAGE)

Android APN settings

  1. Open the Access Point Names or APNs menu.
    1. In Settings, look under Wireless & Networks or tap the Connections tab.
    2. Touch Mobile network. You may need to touch More settingsMore…, or More networks first.
    3. Touch Access Point Names.
  2. Touch the SmartSIM USA  APN if one is available. If not, press the Menu key and touch new APN.
  3. Verify and update the following settings for the Data APN.
    • Name: SmartSIM USA
    • APN: Fast.SmartSIM USA .com (for LTE devices) or epc.tmobile.com (for non-LTE devices)
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC: http://mms.msg.eng.SmartSIM USA .com/mms/wapenc
    • MMS proxy:
    • MMS port:
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type:
    • APN Type: default,supl,mms OR Internet+MMS
      • Default Android provides a text field to enter: default,supl,mms.
      • Samsung provides an Internet+MMS radio button to select.
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified
  1. Press the Menu key.
  2. Touch Save.
  3. Delete any other APNs that appear in the list. The FOTA APN can remain if available.
    • Touch the APN that needs to be removed.
    • Press the Menu key.
    • Touch Delete APN.
  4. Verify there is a circle next to the remaining APN.
  5. Perform a soft reset. Hold down the power button until the device turns off and restarts.
  6. Test the data connection and/or MMS by accessing the Web or sending a picture message.
  7. Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.

Apple APN settings

Stood in line all night to get that new iPhone from the Apple store? Awesome. Head over to Internet and MMS: Apple iPhone and we’ll get you all set.

Basic phone APN settings

Settings for basic phones are different from model to model. Find your phone’s APN settings using the how to’s or user manual for your phoneand enter the required APN information.

BlackBerry APN settings

BlackBerry 10

  1. From the home screen, tap Options.
  2. Tap Network Connections.
  3. Tap Mobile Network.
  4. Tap APN at the bottom of the screen.
  5. Enter the required APN information.
  6. Tap Save at the top of the screen.

Previous BlackBerry OS

  1. From the Home screen, scroll to and select Options.
  2. Perform one of the following (depending on your device software version):
    • For BlackBerry OS 4.0 or older select TCP / IP.
    • For BlackBerry OS 4.1 to 5.0 select Advanced Options > TCP / IP.
    • For BlackBerry OS 6.0 or newer select Device > Advanced System Settings > TCP / IP
  3. Enter the required APN information.
  4. Select Save.

Windows phone APN settings

Settings for Windows phones are different from model to model. Find your phone’s APN settings using the how to’s or user manual for your phone and enter the required APN information.

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